Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, request our services, or interact with us in any way. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect
We may collect the following types of information to provide and improve our water damage restoration services:
Personal Information
Contact Details: Name, email address, phone number, and physical address when you submit a contact form or request a service.
Service Details: Information about your water damage issue, insurance policy details (if applicable), and property specifics.
Payment Information: Billing details for services rendered (processed securely via encrypted payment gateways).
Non-Personal Information
Website Usage Data: IP address, browser type, device information, and pages visited (collected via cookies and analytics tools).
Location Data: General geographic location to better serve customers in Boston, MA, and surrounding areas.

2. How We Use Your Information
We use the collected data for the following purposes:
Service Delivery: To respond to your inquiries, schedule appointments, and perform water damage restoration services.
Communication: To send service updates, confirmations, and important notices.
Improving Our Services: To analyze website traffic, enhance user experience, and optimize our marketing efforts.
Legal & Compliance: To meet regulatory requirements, process insurance claims, and resolve disputes.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Sharing & Third Parties
We may share your information only when necessary with:
Trusted Contractors: Subcontractors involved in restoration work (under strict confidentiality agreements).
Insurance Providers: To assist with claims processing (with your consent).
Legal Authorities: If required by law (e.g., court orders, fraud investigations).
All third parties are vetted for compliance with privacy standards.

4. Data Security Measures
We implement industry-standard security practices, including:
Encryption: Secure transmission of sensitive data (e.g., payment details).
Access Controls: Restricted employee access to personal information.
Regular Audits: Monitoring systems to prevent breaches.
While we take all reasonable precautions, no digital platform is 100% immune to risks. We encourage users to protect their own data (e.g., strong passwords, secure networks).

5. Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Request Deletion of your data (subject to legal retention requirements).
Opt Out of marketing communications (via “Unsubscribe” links in emails).
To exercise these rights, contact us via form below.


6. Cookies & Tracking Technologies
Our website uses cookies to:
Improve functionality (e.g., remembering user preferences).
Analyze traffic via tools like Google Analytics.
Deliver targeted ads (if using paid advertising).
You can disable cookies in your browser settings, but some website features may not function properly.

7. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated terms.