Boston & Greater Boston · 24/7 emergency line
Water Damage Restoration Boston, MA
Water damage restoration in Boston begins the moment the water stops: extraction, then drying the structure until every wall and floor reads dry. We handle burst pipes, flooded basements, ice dam leaks and storm water across the city, and the water damage repair that follows, from new drywall to flooring.
A technician typically reaches Boston addresses within 45 to 60 minutes of your call, and the estimate costs nothing.
- 24/7phones answered, nights and holidays
- 45 to 60 mintypical arrival in Boston
- 10 yearsrestoring Greater Boston properties
The first hour
Water Coming In Right Now? Do This First
- Take photos and video before anything is moved; your insurer will want them.
- Lift rugs, boxes and electronics onto something dry.
- Leave ceilings that sag or bulge alone and keep people out from under them.
- Call us; extraction and drying are what limit the damage from here.
Can’t talk?
Request a Callback
Leave your number and a line about what happened. A technician calls you back. If water is still spreading, phoning (857) 675-6821 is faster.
What we handle
Water Damage Repair and Cleanup Services in Boston
Every job follows the same order: source, water type, moisture map, drying, then repairs. These are the calls we get most.
- 01
Extraction and structural drying
Standing water pumped out, then air movers and dehumidifiers placed by the readings and run until the structure is dry.
- 02
Basement water removal
Storm runoff, a failed sump or a backed up drain. We clear the water and chase moisture into walls and slab.
- 03
Burst and frozen pipes
A January cold snap splits a line in an outside wall; we trace how far the water ran through ceilings and floors.
- 04
Appliance and water heater leaks
Tanks, washer hoses, dishwashers and fridge lines that soak the subfloor out of sight.
- 05
Roof and ice dam leaks
Meltwater backing up under shingles and dripping into attics, insulation and the ceilings below.
- 06
Storm and flood water
Nor’easter rain or rising water at grade, with extraction, debris removal and drying.
- 07
Sewage cleanup
Category 3 water from backed up drains or toilets, handled with protective gear, removal of porous materials and sanitizing.
- 08
Commercial properties
Offices, multifamily buildings, shops and restaurants, with drying planned around how the space must keep running.
Need help after the water? See mold removal in Boston and fire and smoke damage restoration, or the full list of services.
Clean or contaminated
Is All Floodwater the Same?
The type of water decides what can be saved. It’s confirmed on site, because clean water turns dirty as it sits and picks up what it touches.
Category 1: clean
Supply lines, faucets, a water heater. Caught early, most of what it soaks can stay and be dried.
Category 2: gray
Washer or dishwasher discharge and similar. Extra cleaning, and soaked carpet pad usually goes.
Category 3: black
Sewage and many flood situations. Porous materials touched by it are removed, and the area is sanitized.
Why it matters to you
The category changes the protective gear, the cleaning, what is kept, and what your insurer will see on the report.
Boston buildings
Why Does Water Spread Differently in Boston Homes?
The age and type of building decide where water goes and how long it stays. A leak in a modern condo and a leak in a Back Bay brownstone are different jobs.
Triple deckers
Common in Dorchester, Roxbury and South Boston. One failed supply line on the third floor can wet the ceilings and walls of all three units, so each unit gets its own readings.
Brownstones and rowhouses
Back Bay, the South End and Beacon Hill have plaster, brick and old wood framing that absorb water slowly and release it slowly, so drying takes patience.
Land that was once water
Much of the Back Bay and South End was built on filled land in the 1800s. Lower levels there deserve a careful look when water shows up.
The waterfront
East Boston, Charlestown, South Boston and parts of Dorchester sit close to the harbor. On January 4, 2018 a winter storm pushed Boston Harbor to a record high tide and water into low buildings.
Winter
Frozen pipes in exterior walls and ice dams at the eaves cause a large share of our January and February calls, often days after the cold itself.
How it works
Five Steps From First Call to Repaired Room
Drying is measured, not guessed. Readings are logged on every visit, and equipment comes out only when the numbers say so.
Emergency inspection
Hazards, the source and the water category, with thermal imaging to find hidden moisture.
Water extraction
Standing water removed from floors, carpet and lower levels.
Drying and dehumidifying
Air movers and dehumidifiers run, usually three to five days, until readings reach dry standard.
Cleaning and sanitizing
Affected surfaces cleaned, with EPA registered antimicrobials where they’re needed.
Repairs
Drywall, flooring and trim rebuilt so the room is usable again.
Pricing
What Does Water Damage Restoration Cost in Boston?
Minor water damage in Boston often starts around $1,500, and a flooded basement typically runs $3,000 to $10,000 or more. The final figure depends on how much got wet and what has to be rebuilt, and you’ll have it in writing before work starts. No hidden fees.
| Situation | Typical range | What changes it |
|---|---|---|
| Small leak, one room | From about $1,500 | Drywall and flooring involved, drying time |
| Flooded basement | $3,000 to $10,000+ | Water category, finished space, contents, repairs |
| Multiple floors or units | Set after inspection | Ceilings and walls on each level, access |
Insurance
Will Insurance Pay for Water Damage in Boston?
We work with all major insurance carriers and handle the paperwork side of a claim. That means dated photos, daily moisture logs and an itemized scope your adjuster can review, and we’ll speak with the adjuster directly if you want us to.
Whether a loss is covered depends on your policy and on what caused the water. A pipe that bursts without warning is usually covered; flooding from outside usually needs separate flood insurance.
Customers
What a Boston Homeowner Told Us
Fast Response Saved Our Home. Responded within an hour after our basement flooded in a nor’easter. Quick extraction, thorough drying, and no mold issues since true professionals!
Why call us
Ten Years of Boston Water Damage Work
We’ve spent 10 years drying out Boston homes and businesses, from South End rowhouses to Quincy two families. Whether it’s a full water restoration or one wet ceiling, you get the findings and the cost in plain terms before any work.
Massachusetts tip: for home improvement work on an owner occupied home of one to four units, the contractor who signs must be a registered Home Improvement Contractor. You can check a registration with the state.
- IICRC certified technicians working to ANSI/IICRC S500
- Licensed and insured in Massachusetts
- 24/7 phone line, typical arrival in 45 to 60 minutes
- Written estimate before work, no hidden fees
- Moisture readings logged until dry
- Insurance documentation included
Service area
Water Damage Help Across Greater Boston
Crews work from 512 Tremont St, Boston, MA 02118 in the South End. See all service areas, or call with your ZIP code.
- Boston neighborhoods
- Back Bay, Beacon Hill, the South End, Dorchester, South Boston, Charlestown, East Boston, Roxbury, Jamaica Plain and West Roxbury
- Inner suburbs
- Cambridge, Brookline, Somerville, Quincy, Newton and Waltham
- North of the city
- Everett and Medford, across the Mystic River
Questions
Water Damage Questions From Boston Owners
How fast can you get to my home in Boston?
Phones are answered 24/7, and a technician typically arrives within 45 to 60 minutes. While you wait, shut off the water if you can and keep away from electrical hazards.
How much does water damage repair cost in Boston?
Small, single room jobs often start around $1,500. A flooded basement usually runs $3,000 to $10,000 or more, depending on the water type, finished materials and repairs. You get a no cost written estimate first.
Will insurance cover my water damage?
It depends on the cause and your policy. Sudden losses like a burst pipe are often covered; gradual leaks and outside flooding usually aren’t. We work with all major carriers and provide the documentation.
How long does drying take?
Most structures dry in about three to five days of equipment time. Plaster, brick and old framing can take longer. Readings, not the calendar, decide when it’s done.
Can water damage lead to mold?
Yes, if materials stay wet for more than a day or two. That’s why extraction and drying start right away, and why growth that has already started is handled after the structure is dry.
Do you handle sewage backups?
Yes. Sewage is Category 3 water, so porous materials it touched are removed and the area is cleaned and sanitized before repairs.
Do you work on triple deckers and condos?
Yes. We map and dry every affected unit, and we can coordinate with neighbors, owners and condo associations.
Are your technicians certified?
Yes. Our technicians are IICRC certified and work to the ANSI/IICRC S500 standard, and we hold a license and insurance in Massachusetts.
Water Damage in Boston? Call Now.
Tell us where the water is and whether it’s still coming in. We’ll walk you through the next few minutes and get a crew moving.
Water Damage Restoration Boston · 512 Tremont St, Boston, MA 02118 · (857) 675-6821