Our team
Meet Our Boston Restoration Team
Real local people, not a call center or an out of state investor group: a small team working from the South End that knows Boston buildings and answers its own phone. These are the people who pick up at 2 a.m., pump out your basement, dry the walls and handle the claim.
- 10people on the crew
- 24/7dispatch, holidays too
- 45 to 60 mintypical Boston arrival
Leadership
Who Leads the Crew?
Four people run the company day to day: restoration, dispatch, mold work and insurance. If you have a question about your job, one of them can answer it.
Michael Reyes
Founder and Restoration Director
IICRC Master Restorer22 years experience
- Oversees every major restoration project across Greater Boston
- Sets the quality standard and signs off on each field technician
- Handles client escalations and insurance negotiations
Sandra Liu
Operations Manager
IICRC WRT Certified15 years experience
- Runs 24/7 emergency dispatch and crew schedules
- Keeps equipment inventory and the fleet ready to roll
- Makes sure every job is staffed and reached within 45 to 60 minutes
David Kowalski
Mold Remediation Specialist
IICRC AMRT Certified18 years experience
- Leads containment and HEPA remediation on mold jobs
- Runs air quality checks and post treatment clearance
- Trains field staff on EPA based mold protocols
Tracy Patel
Insurance and Client Relations
Insurance Claims Coordinator12 years experience
- Prepares and files claim documentation
- Works with adjusters to keep each claim moving
- Walks homeowners through each stage of the claim
Field specialists
Who Shows Up at Your Door?
The technician you meet depends on the problem: water, drying, mold, storm, fire or repairs. Bigger jobs bring several of them in order.
James Torres
Water Extraction Lead
IICRC WRT8 years experience
- Brings truck mounted pumps to flooded basements and emergencies
- Pulls water out fast so it doesn’t soak into the structure
- Confirms the water category and contamination on arrival
Anita Sharma
Structural Drying Tech
IICRC ASD11 years experience
- Places industrial dehumidifiers and air movers for each drying plan
- Finds hidden moisture with a thermal imaging camera
- Tracks readings until materials meet IICRC dry standards
Carlos Mendes
Mold and Biohazard Tech
EPA Certified6 years experience
- Handles black water cleanup and full biohazard decontamination
- Applies EPA registered antimicrobials to affected surfaces
- Builds containment barriers so mold doesn’t spread to clean rooms
Brian Walsh
Structural Repair Foreman
Licensed Contractor9 years experience
- Leads drywall replacement, subfloor repairs and finish work
- Returns rooms to their condition before the loss
- Works with insurers to get the repair scope approved
Kevin O’Brien
Storm Damage Specialist
IICRC WRT7 years experience
- First on scene for nor’easters, flooding and severe weather
- Handles emergency tarping and structural stabilization
- Clears debris and pumps water from outside the building
Sam Fitzgerald
Fire and Smoke Damage Tech
IICRC FSRT12 years experience
- Cleans and deodorizes surfaces hit by fire and smoke
- Removes soot and treats lingering odor
- Runs fire jobs from the first assessment to the final repair
On your job
How the Team Works Together on a Water Loss
Most water jobs pass through several hands. This is the usual order, so you know who to expect and when.
Dispatch
Sandra’s desk takes the call and sends the nearest crew.
Extraction
James and the extraction team remove standing water and set the water category.
Drying
Anita maps moisture, places equipment and logs readings until the structure is dry.
Mold or contamination
Carlos or David step in when there is sewage, growth or a biohazard.
Repairs and claim
Brian’s crew rebuilds while Tracy keeps the paperwork moving with your insurer.
Credentials
What Do the Certifications Mean?
The letters after each name are restoration industry certifications, and they tell you what that person is trained to do.
IICRC WRT
Water Restoration Technician: extraction, water categories and the basics of drying a building.
IICRC ASD
Applied Structural Drying: planning and measuring drying for walls, floors and framing.
IICRC FSRT
Fire and Smoke Restoration Technician: soot types, cleaning methods and odor control.
IICRC Master Restorer
A senior designation that takes several advanced certifications plus years of field experience.
The whole company is licensed and insured in Massachusetts. Read more about us, or see the services we offer.
Talk to Someone on This Team Right Now
Day or night, your call reaches our own dispatch, not an answering service.
Water Damage Restoration Boston · 512 Tremont St, Boston, MA 02118 · (857) 675-6821